Define irony. eTicket was created because osTicket hadn’t released an updated in about 2 years and version 2.0 was “in the pipeline.” The download for osTicket was taken down, for whatever reason. Fast-forward 10 years and osTicket is alive and well, with eTicket having gone defunct by not releasing an update (with the promise of 2.0 version beginning when the buyers [Digital Frontiers, UTO] acquired it) since October 23, 2008, being for version 1.7.3.
As a former, and quite heavy, contributor to the eTicket Support platform, it saddens to me to see that such hard work was put into eTicket by so many people, that Digital Frontiers have allowed eTicket to go by the wayside.
As mentioned before, the latest version, 1.7.3, was released on October 23, 2008, with no updates or patches since. Though many updates, patches, mods, etc. were provided in the community forums, those too are now gone (site resolves with an HTTP 500 error). Anyone hoping to apply patches/updates to eTicket are no longer able to do so as a result. I won’t even get started on using a version of PHP higher than 5.3.
Given that I worked many, long hours on eTicket, even installing it on a number of servers at the request of new/potential clients, I feel compelled to try to continue the work where it was left off, almost 10 years after the last update/release of 1.7.3. The license does require that I register as a distributor on the eTicket website (sending an email), but clicking on the “email us” link to inquire just refreshes the existing page. Go figure.
Therefore, in an effort to serve the community of eTicket users that have been left in the desert to die, I’ll be taking the bull by the horns and setting things up here the best that I can. The license at least allows me that. At this time I’m not changing the name or trying to resell the product. I’m just trying to help those that still use eTicket and bring it up-to-date if at all possible.
I guess, in the end, we’ll see just where eTicketSupport.com goes over the next eight months since the eticket.com domain is set to expire May 7, 2019.
Update – July 11, 2022
Attempt that offers no progress. That’s the way to describe the failed effort that is the eTicket revival. Updating this application from PHP v5.3 to anything close to PHP 8 is a major rewrite of eTicket, to the point that the original code appears nothing like the upgraded, making the product nothing like the original. It would be easier to start from scratch than to update the 1.7.3 code. So much so it would be like going from v1.7.3 to v4.0.
Compound this the PHP version issue with the fact that after extensive review and legal consultation, there’s really no way that anyone would be able to legally update eTicket and redistribute it under the same name without the written permission from Digital Frontier, UTO. Thus, it’s virtually pointless.
Given that almost 15 years have passed with no changes to eTicket or it’s website and the extensive list of applications that have taken it’s place, it’s pretty safe to say that the days of eTicket are long over. The application wasn’t that great to make an attempt to resurrect it for nostalgic reasons, let alone for functional ones.
At this point, there’s a point in time when you learn that you have to just cut your losses and walk away. This is one of those such times. Yes, I spent hundreds of hours contributing, helping, and expanding the eTicket application, but I’ll just have to remember how much it helped me learn PHP and learn the power of open source software, even if eTicket’s license doesn’t adhere to the true meaning of open source.
With that being said, I’ll just have to shelve the application and accept the fact that that was then, almost 20 years ago when I was working on it, and this is now. It’s best to let sleeping dogs lie.